Dedicated Customer Service Desk dedicated to handle all matters related to airline mileage loyalty programs and related benefits scheme (e.g. Executive club of British Airways, Flying Blue of Air France and KLM, Miles & More of Lufthansa, Swiss International Airlines and Austrian Airlines, Skywards of Emirates Airlines, Egyptair Plus of Egyptair, …etc.).
Astra service desk effectively assists but not limited to the following matters:
- Applying for enrollment registraion.
- Advising best way to maximize travel points / miles.
- Following up and advising all information and promotions related to airline mileage programs.
- Follow-up all matters related to customers’ memberships
- Customizing requests for air trips on certain partnering airlines to achieve maximum benefits.
- Coordinating with assigned Travel Consultants / Account Managers to ensure that memberships are inserted on related clients’ profiles in addition to tracking of membership benefits.
- Claim appropriate benefits against accumulated points for the benefit of each client as required.
